Need help?
Contact SupportFlexible cancellation options and transparent refund terms
We believe in providing flexible cancellation options and fair refund policies. Our goal is to ensure customer satisfaction while maintaining transparent business practices. You can cancel your subscription at any time, and we offer generous refund terms for various scenarios.
We offer a free version with access to essential features, giving you the opportunity to explore our AI-powered solutions at no cost. It's a great way to experience the value we provide before committing to a paid plan.
We've made the cancellation process simple and straightforward. You have complete control over your subscription and can cancel at any time without hassle or lengthy procedures.
Navigate to "vBot" and create ticket for refund
Contact support@vokarstep.com with your cancellation request
Call our customer service during business hours
Our refund policy is designed to be fair and customer-friendly. We understand that business needs can change, and we want to ensure you feel confident in your investment with VokarStep.
We stand behind the quality of our services with a comprehensive 15-day money-back guarantee for all new subscriptions. This gives you ample time to evaluate our platform and ensure it meets your business requirements.
For annual subscriptions cancelled after the 15-day guarantee period, we offer prorated refunds to ensure fairness.
Monthly subscriptions offer flexibility with different refund terms after the initial guarantee period.
Contact our refunds team at support@vokarstep.com with your account email and reason for refund
Our team will review your request within 2 business days and verify eligibility
If approved, refund will be processed to your original payment method
You'll receive email confirmation once the refund is processed
While we strive to be as flexible as possible with our refund policy, certain items and services are not eligible for refunds due to their nature or the resources invested in their delivery.
We understand that exceptional circumstances may arise that are beyond normal business operations. In cases of significant service outages, security breaches, or other extraordinary circumstances that substantially impact your ability to use our services, we may offer additional refunds, credits, or compensation at our discretion. Each situation will be evaluated individually to ensure fair treatment for all affected customers.
Our customer service team is here to help with any questions about cancellations, refunds, or billing concerns. We're committed to providing prompt and helpful assistance to ensure your satisfaction.
Support: support@vokarstep.com
Response Time: Within 24 hours