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Service Delivery Policy

Digital service delivery and access terms

Last updated: 7/13/2025•Effective immediately

Digital-First Approach

VokarStep provides exclusively digital software services and AI-powered solutions. There are no physical products to ship or deliver. All our services are delivered digitally through our secure online platform, ensuring instant access and global availability.

1. Digital Service Delivery

Our comprehensive suite of AI-powered business solutions is delivered entirely through digital channels, providing you with immediate access to cutting-edge technology without the constraints of physical delivery limitations.

Instant Access Features

  • • Immediate access upon successful payment verification and account setup
  • • Secure account credentials delivered to your registered email address
  • • 24/7 online access to all subscribed services and features
  • • Global availability with no geographical restrictions (subject to local laws)

Security & Reliability

  • • Bank-level security for all digital service delivery
  • • Encrypted data transmission and secure access protocols
  • • Redundant systems ensuring consistent service availability
  • • Regular security audits and compliance monitoring

2. Service Activation Timeline

We understand that time is critical for business operations. Our service activation process is designed to get you up and running as quickly as possible while ensuring proper setup and security.

Standard Plans (Professional & Enterprise)

Instant Activation

Services activated immediately after payment confirmation through Razorpay

Account Setup

Login credentials and welcome email sent within 5 minutes

Full Access

All features and functionality available within 15 minutes of activation

Custom Enterprise Solutions

Setup & Configuration

  • • Initial setup: 1-2 business days for custom configuration
  • • Integration support: 3-5 business days for complex integrations

Support & Training

  • • Training & onboarding: Scheduled within 1 week of activation
  • • Dedicated support: Assigned within 24 hours

3. Payment Processing & Activation

We use Razorpay, India's leading payment gateway, to ensure secure and fast payment processing. Our activation process is automated for most payment methods, providing you with immediate access to our services.

Payment Methods & Processing Times

Instant Processing

  • • Credit/Debit Cards: Instant processing and immediate activation
  • • UPI Payments: Real-time processing with instant service access
  • • Digital Wallets: Immediate confirmation and activation

Quick Processing

  • • Net Banking: Activation within 10-15 minutes of payment confirmation
  • • Bank Transfers: Processing within 30 minutes during banking hours

Payment Verification Process

In rare cases where additional verification is required for security purposes, our team follows a streamlined process to ensure minimal delays.

  • • Our security team will contact you within 2 hours if verification is needed
  • • Service activation may be delayed by up to 24 hours for complex verifications
  • • Full refund available if verification cannot be completed satisfactorily

4. Service Delivery Confirmation

Upon successful service activation, we provide comprehensive confirmation and onboarding materials to ensure you can immediately begin leveraging our AI-powered solutions for your business needs.

Immediate Delivery

  • • Welcome Email: Comprehensive confirmation with subscription details and next steps
  • • Login Credentials: Secure access details delivered to your registered email

Support Materials

  • • Getting Started Guide: Step-by-step setup and configuration instructions
  • • Support Access: Direct contact information for our technical support team

5. Technical Requirements

Our services are designed to be accessible across a wide range of devices and platforms. We ensure compatibility with modern web standards and provide optimal performance across different technical environments.

System Requirements

Basic Requirements

  • • Internet Connection: Stable broadband connection (minimum 1 Mbps recommended)
  • • Browser: Chrome, Firefox, Safari, or Edge (latest versions)
  • • Device: Desktop, laptop, tablet, or smartphone

Operating Systems

  • • Desktop: Windows 10+, macOS 10.14+, Linux (Ubuntu 18.04+)
  • • Mobile: iOS 12+, Android 8.0+

API Access (Enterprise Plans)

  • • API keys generated immediately upon activation
  • • Comprehensive documentation and integration guides provided
  • • Rate limits applied based on subscription tier
  • • 24/7 API monitoring and technical support

6. Service Availability and Performance

We are committed to providing reliable, high-performance service delivery with industry-leading uptime guarantees. Our infrastructure is designed to ensure consistent access to your AI-powered business solutions.

Uptime Guarantee & Performance

Service Level Agreement

  • • 99.9% Uptime SLA for all paid subscription plans
  • • Global CDN: Fast access from anywhere worldwide
  • • Load Balancing: Optimized performance during peak usage

Infrastructure

  • • Redundant Systems: Multiple data centers for maximum reliability
  • • Real-time Monitoring: 24/7 system health and performance tracking
  • • Auto-scaling: Dynamic resource allocation based on demand

Maintenance and Updates

Scheduled Maintenance
  • • Performed during low-traffic hours (2:00-4:00 AM IST)
  • • 48-hour advance notice for all planned maintenance
Emergency Updates
  • • Critical security updates may be applied with minimal notice
  • • Real-time status updates available at status.vokarstep.com

7. Support and Assistance

Our comprehensive support system ensures you receive assistance whenever you need it. From technical issues to general inquiries, our team is equipped to help you maximize the value of our AI-powered solutions.

24/7 Support Channels

  • • Technical Support: Available 24/7 via live chat and email for all users
  • • Phone Support: Business hours support for Enterprise customers
  • • Priority Support: Dedicated support queue for Enterprise plans

Self-Service Resources

  • • Knowledge Base: Comprehensive documentation and troubleshooting guides
  • • Video Tutorials: Step-by-step guidance for all platform features
  • • Community Forum: User community for tips and best practices

8. Contact Information

For any questions about service delivery, technical requirements, or access issues, our support team is ready to assist you. We pride ourselves on responsive customer service and technical expertise.

Technical Support

Email: support@vokarstep.com

Live Chat: Available on website 24/7

Response Time: Within 2 hours

Sales & General Inquiries

Sales: sales@vokarstep.com